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Tuesday, October 1, 2013

Heiser Ford Lincoln's Monthly Newsletter, (414) 228-5700

You’re going to like Myles of Heiser Ford Lincoln

When you visit Heiser Ford Lincoln in Glendale, you may encounter our seasoned manager, Myles Spiegel. This month we recognize him for his dedication to providing great customer service.  Without his leadership, we couldn’t receive reviews like the following on such a consistent basis:

Heiser Ford Lincoln's Service Manager: Myles Spiegel.
Service Manager: Myles Spiegel
I have been bringing my Ford Windstar to Heiser ever since I first bought it (from oil changes to a simple checkup) and have never been disappointed. The Service Manager, Myles Spiegel is upfront and informative about what is going on and what needs to be done, as well as the estimated costs. I have always received courteous, prompt service and been given complete information about my vehicle. My van isn't new, but every time I drive away from Heiser, you would think that it was. The service staff shows care and concern for every vehicle they fix, and that's a rare find.

Myles joined the Heiser team 30 years ago!  He has held every role, from Lube Tech on up.  Thus, Myles understands the challenges and rewards of each role in the department.  An outstanding communicator, he leads his team to deliver the “Anything’s Possible” promise each and every day.

With goals of offering honest, helpful advice and quick responsiveness to customer’s needs, it’s no wonder so many are comfortable in Myles’ care.  He’s earned many Heiser “regulars”.  They recognize his commitment and drive and have helped make his department one of the strongest at Heiser Ford Lincoln.

Myles has an active life outside of the service lane. He loves the outdoors and enjoys the freedom and relaxation fishing brings. Nothing is better to Myles than spend the day out on the lake…unless it’s serving the customers at Heiser, of course!
We invite you to email Myles:  mspiegel@heiser.com.

Important Sync Software Updates for Owners

The latest SYNC software update is available now at SyncMyRide.com for owners to download and install in their vehicles. These software updates respond to “voice-of-the-customer” comments to address compatibility issues, make enhancements and improve overall system performance.

Ford Motor Company's Sync System.
Ford's Sync
Highlights of this latest v3.6 update include:

• Improved Voice menus with new layouts to help guide users to choices for what they can say
• Voice Help menus are defaulted On and list specific commands for core features of the system
• Increased touch zones on the Home screen
• Simplified phone pairing with pop-ups consolidated into a single screen
• Improved system performance when Auto Phonebook Download is set On
• Enhanced metadata (e.g., song and artist info) on the Entertainment quadrant of the Home screen
• New POI pop-up screen to help guide users during a point-of-interest search
• Removed the option to turn off guide lines for the rear view camera
• Navigation System enhancements include: new Where Am I? button, improved smart speller, traffic incident pop-up for SiriusXM Travel Link and backward compatibility for either the A3 or A4 SD Card

Ford Is Studying Space Robots To Make Smarter Cars


Ford Motor Company is joining up with the St. Petersburg Polytechnic University in Russia on a three year project. Their mission? To study how robots communicate in space so that one day in the future, you’ll have a smarter car.

Ford Is Studying Space Robots To Make Smarter CarsThis is part of an ongoing effort by Ford, as well as other companies in the industry, to develop smart networks between cars, street lights, and other parts of the road to help avoid auto accidents. Other goals for such networks include improving emergency response times and easing traffic congestion.
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So why study the communications of robots in space? Because, for one, they’re extremely redundant. Because there are multiple ways for communications to fail in space for multiple reasons, there are multiple ways to communicate. By studying how robots in space handle communications failures, auto engineers can apply that to the use of vehicles on Earth.

“We are analyzing the data to research which networks are the most robust and reliable for certain types of messages, as well as fallback options if networks were to fail in a particular scenario,” Ford’s Oleg Gusikhin said in a press release.

The three year project will be focused on three robots: DLR’s “Justin”, which is a mobile humanoid robot; the Eurobot Ground, which is being developed by the ESA to work on the surface of other planets; and the Robonaut 2, which is currently aboard the Int’l Space Station.

This isn’t the first time that space technology has helped make driving safer. The original hand controls for automobiles that parapalegics can use to drive were spun off from technologies originally designed for the “Moon Buggy” that astronauts drove on the Apollo mission. Systems used to help the Mars Mars Phoenix rover land on Mars are currently being employed for collision avoidance in some vehicles. Also, if you have Goodyear GT +0.04% tires, they might have been designed by the same systems used by NASA to develop composite materials for jet engines.

Ford Offers Safe Driving Tips as Teens Return to School


A large number of teens will be driving themselves back to school this year, and many will have friends in the car with them, a recent survey commissioned by Ford shows. That puts them at greater risk of being distracted and possibly crashing.

Ford Offers Safe Driving Tips as Teens Return to SchoolAmong driving-age students surveyed by polling firm Penn Schoen Berland, 56% plan to drive themselves to school. More than one third – 36% – will have two or more passengers; only 27% will drive alone. Studies have shown passengers can be a significant distraction for inexperienced teen drivers. 

“As students go back to school, we want to help make the drive safer,” said Chris Meyer of Heiser Ford Lincoln in Glendale. “The importance of safety belt use and understanding the risk of distraction are examples of topics parents should be emphasizing with their teen drivers.”

More survey results:
·         More than half of teens surveyed said they become distracted by others in the car, including 56% of boys and 63% of girls. Talking on a hand-held cell phone, texting, grooming, eating, drinking, using GPS, even manually adjusting the radio or MP3 player can be distracting. Teens also tend to look away from the road and become distracted for longer periods than more experienced drivers

·         40% of teens surveyed admit to speeding “sometimes, often or always.” 60% view the speed limit as the “target” speed, not the maximum speed. Collision risk, its severity and force all increase with speed, which also reduces the amount of time a driver has to react to a hazard. For teen drivers, especially males, many severe collisions occur at high speeds

·         While 93% of the teens surveyed said they never drink and drive, 82% are concerned about drinking and driving to and from school dances. 63% said they will or may attend a school dance this year; of those, half plan to ride with friends. Alcohol is a significant contributor to crashes, including those involving teen drivers. Drinking any amount of alcohol can impair a driver

·         Of the teens surveyed, 78% said they always wear a safety belt while driving. Wearing a safety belt is the most effective protection in a crash, according to the U.S. Department of Transportation

Back to school driving tips from Heiser Ford Lincoln:

·         Drivers who are allowed to carry passengers should focus on driving and keep their eyes on the road when talking. Remember, seemingly simple tasks can be distracting
Back  To School Driving Tips
·         Parents can set a good example by putting down the phone when driving, making only necessary calls using hands-free technology or after safely pulling over
·          Always buckle up and require all passengers to buckle up for everyone’s safety
·         Remember that the faster you drive, the longer it takes to stop. Doubling vehicle speed can nearly quadruple the distance required to stop
·         Don’t drink or use drugs, especially behind the wheel. Under-age use of alcohol and illicit drugs is illegal, and combining alcohol or drugs with driving can be deadly at any age

Parents who have a Ford vehicle equipped with MyKey® technology can encourage teenagers to wear their safety belts, keep the radio volume down, watch their speed and pay attention to the road – not their cell phones – simply by programming the teen’s key. It’s an exclusive technology that is available on more than 6 million Ford and Lincoln vehicles.

Ford also is lead sponsor of Parent’s Supervised Driving Program, a multistate effort to help teens earn their graduated driver’s license. The program is geared toward skill development and expanding the conditions and time teens drive with their parents prior to driving independently.

Parents can learn more about Driving Skills for Life at drivingskillsforlife.com and about Parent’s Supervised Driving Program at http://www.theparentssuperviseddrivingprogram.com/. Information about MyKey technology is available at http://www.ford.com/.



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