Our Contact Information

www.heiser.com | Phone: (414) 577-1600 | Fax: (414) 247-2050 | feedback@heiser.com

Wednesday, June 23, 2010

How do recalls work?

Hello friends,
The automotive industry has been very busy as of late and many recalls were released recently, most famously of course the large Toyota recall. Some of you may be wondering what exactly is a recall? How do recalls work/happen? Who pays for recalls? Where can I find information on recalls? I tried to outline those questions in the following.


What is a recall?

In terms of the automotive industry, recalls occur when a motor vehicle experiences a safety-related defect or does not comply with federal motor vehicle safety standards. (This information was gathered from recalls.gov).

How do recalls work/happen?

A recall occurs when a vehicle has been made with a defect and it is discovered. When complaints are received by you the consumer, the National Highway and Traffic Safety Administration [NHTSA] begins an investigation on the issue with that specific year/make/ model of a vehicle. Investigators perform a detailed technical analysis of the issue using all available information. There is no set number of complaints that make a recall occur. In fact, it depends on how many vehicles of that make/model/year are having that issue and the severity of the consequences if that issue occurs frequently. If the NHTSA believes the data indicates a safety-related defect exists, the manufacturer is asked to conduct a recall. If the manufacturer does not initiate a recall, the government can order the manufacturer to do a recall.

Who pays for recalls?

If a safety-related defect exists in a motor vehicle or an item of motor vehicle equipment, the manufacturer must arrange for the vehicle to be fixed at no cost to the owner. In most cases of a recall the vehicle owner must take the vehicle to an authorized service center, i.e. a Chevy vehicle must be taken to a Chevy dealership etc. A dealership normally pays all costs up front on the recalls so the vehicle owner does not have to wait for reimbursement then the dealership submits reimbursement to the manufacture.

How do I find more information on motor vehicle recalls?

For more information on recalls and to see if your vehicle has any pending recalls I have included some links below:
safercar.gov
recalls.gov
National Highway and Traffic Safety Administration

Also you can always contact Heiser Automotive Group for the latest information and we would be happy to assist you. You can reach us at 888-307-4422.

Well that is all for today.

Take care,

Mary Ann Scaffidi

No comments: